Terms & Conditions

Please carefully review these Terms and Conditions before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions.

1.0 OUR DEPOSIT

A maximum deposit (non refundable) of RM 1000/RM 500 of the tour fare per person must be paid as reservation fee. Deposit non refundable. The balance or full payment must be made within 45 days before the date of departure for Free Independent Traveler (FIT) tour packages and for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeited of deposit.

2.0 AMENDMENT CHARGES

2.1 For Free Independent Traveler (FIT) Tour Packages

• Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00/person/change

• No change can be made within 45 working days before the departure

• Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy

2.2 For Group Tour Packages

• Upon confirmation of the tour no changes can be made to the reservation within 45 days before the date of departure

• However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines

• Changing the entire reservation constitutes a cancellation of the original reservation

3.0 CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER

3.1 For FIT Tour Packages

Cancellation of reservation must be in writing to avoid any misunderstanding. If Via Vacation And Travel Sdn Bhd receives a notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever lower) per person will be levied.

3.2 For Group Tour Packages

Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days or more before the departure, a minimum administrative fee of RM50.00 or 2% of the tour fare (whichever higher) per person will be levied.

4.0 CANCELLATION BY COMPANY

4.1 FIT Tour Packages

• The company reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control

• The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger

4.2 Group Tour Packages

• The company reserves the right to cancel the tour due to any act of God, war strike, riot or order from the Government of Malaysia which is beyond its control

• The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be returned to the passenger

• In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay full refund compensation

5.0 TRAVEL DOCUMENT

5.1 Tour Member's Responsibilities

A tour member must have:

• An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin

• The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited

5.2 Company's Responsibilities

The company undertakes to:

• Advise tour members on what documentation is required

• Wherever possible, assists passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application

6.0 TOUR INFORMATION AND PRICES

Prices shown are current at the time of publication. Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc.

6.2 Tour Fare Includes

• Return air-ticket, not including all airport taxes and whatever applicable taxes

• Hotel accommodation (Twin sharing, Single Supplement, or Triple Sharing basis)

• All meals, sightseeing and other items as specified in the itinerary

• All sightseeing tours and transfers on sit-in-coach basis

6.3 Items not included

• Laundry

• Food and beverages not on regular menu

• Optional excursions

• Porterage at airport and hotels

• All items of a personal nature

7.0 REFUND OF UNUSED SERVICES

No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare but not utilized by the tour member due to personal reasons.

8.0 BAGGAGE

Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. Passengers are required to purchase adequate insurance coverage.

9.0 POSSIBLE CHANGES

Airlines schedules or local conditions may require sightseeing tours, hotels and routes to be changed. Should this occur, the company shall make alternative arrangements subject to local conditions.